How to stop Google Chrome from constantly asking for 2-step verification.

Staff Google accounts must have 2-Step verification enabled due to their access to private school systems and students' confidential data. If you're curious, we have some information on what 2-step verification is (along with how to enable it and some frequently asked questions) right here

2-Step verification should only require you to verify with your phone number (or another device) the first time that you sign into a new device (along with the occasional, infrequent re-verification).

If Chrome is asking you for verification every time you open it, this isn't expected behaviour, but it can usually be resolved quickly by removing and re-adding the problematic Chrome profile. Here's how:

How to remove and re-add your Chrome profile:

  1. Open Google Chrome and (if required) sign in to your school Google account.
  2. Click on your profile icon in the upper-right of the Google Chrome window, and then click on the settings cog next to 'Other Profiles'.

    011ProfileOptions.png
  3. Click the three vertical dots in the upper-right of the profile you're having issues with, and then choose 'Delete'. In the pop-up that appears, confirm that you'd like to remove the profile. 02RemoveProfile.png
  4. Now that we've removed your problematic profile, click on the 'Add' button.
  5. Proceed to sign in to your account again. This will require you to verify via 2-step verification.
    03ChromeSignIn.png
  6. After inputting your verification code, you'll see a message noting that 'your organization will manage this profile'. Click Continue.
  7. You'll then be asked to sync the information from your account. This will automatically bring back your bookmarks, installed extensions, and more. Click Yes, I'm in.

    04SyncSettings.png
  8. That's it! We'd now suggest that you quit Google Chrome, and confirm that you're not asked to input a verification code when you open the app again. 
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