How do I submit a Device Damage Form?

In busy classrooms, things sometimes get dropped, things get spilled, things break - accidents happen! We want to minimize your classroom's downtime with technology, so we've created a form to help you alert us of any damaged devices. This way, we can determine the quickest way to get your devices up and running.

When to submit a Device Damage Form

• When a device has been broken or damaged and is no longer functioning effectively.
• If a device clearly needs repair or is not behaving as expected (i.e. device is frozen, not starting up, no power, no wifi connectivity, etc).
• If the Chrome OS on a Chromebook is displaying an error message upon startup. 

How to submit a Device Damage Form

• Go here: Device Damage Form
• Tip: For the quickest support, please use the device's actual serial number, rather than the label that your school or Classmate has attached to the device!

How to locate the Device Serial Number

• If you can't find the Serial Number (sometimes called a Service Tag) of the device in question, we have a handy guide right here: How to locate the serial number of various devices.