Assisting with Device Repairs
Sending an iPad for Repair
When an iPad is reported as damaged or manfunctioning, we'll work with Apple to determine the best course of action. In some cases, sending the iPad in for replacement is the best approach. In these cases, Apple will ship an empty box to the school and supply a shipping label.
Once the empty box is received, we'll ask you to place the iPad into the box, affix the shipping label, and organize a pickup (or drop off) with the shipping company.
Receiving an iPad from Repair
When your school receives an iPad back from repair, there are a few easy steps required to get the device up and and running before using it.
How to set up a returned iPad
- Inspect the general condition of the returned iPad
We want to make sure there's no obvious damage that could be caused by shipping (cracked screen, dented corners, etc)
- Please submit a support request, letting us know the new iPad has been delivered and sharing the Serial Number with us. We'll need this to make sure the automated setup is ready to go.
- Once we give you the okay, Power on the iPad
- Follow the prompts, eventually connecting to a WiFi network (typically the Student network)
- The iPad will display a screen about Remote Management, and let you know the iPad will be automatically configured
- Continue through the prompts until you get to the Home Screen or Login Window. Let us know once it's complete in case there are any final steps. If any issues arise during setup or if the original issue persists, please reply to the request opened in step 2 or submit a new support request
Sending a Chromebook for Repair
When a Chromebook is reported as damaged or malfunctioning, we'll work with the manufacturer to determine the best course of action. In some cases, sending the Chromebook in for repair is the best approach. In these cases, the manufacturer will ship an empty box to the school and supply a shipping label.
Once the empty box is received, we'll ask you to place the Chromebook into the box, affix the shipping label, and organize a pickup (or drop off) with the shipping company.
Receiving a Chromebook from Repair
When your school receives a Chromebook back from repair, there are a few easy steps required to get the device up and running before using it.
How to set up a returned Chromebook
- Inspect the general condition of the returned Chromebook
We want to make sure there's no obvious damage that could be caused by shipping (cracked screen, cracked enclosure, etc)
- Power on the Chromebook
- Follow the prompts, eventually connecting to a WiFi network (typically the Student network)
- Before signing in, use the keyboard to type Ctrl+Alt+E. If the Enterprise Enrollment screen comes up, sign in with any School-specific Google Account. If not, the device is ready to be used!
- Ensure the originally reported issue is resolved
If you know why this Chromebook required repair, make sure the issue has indeed been resolved
- If any issues arise during setup or if the original issue persists, please submit a support request